Communication within a business is crucial to its success. Effective communication and monitoring ensure smooth operations, collaboration, and decision-making. However, processing and monitoring these communications has always been a challenge. This is where communications mining comes in.

Keep reading if you want to turn your business’s communication infrastructure into a powerful analytical tool. In this post, we’ll provide an overview of communications mining and discuss the best solution: UiPath Communications Mining.

What Is Communications Mining?

Communications mining, or Comms Mining, involves analysing and extracting useful information from different types of digital communication in a business, like emails, phone calls, chat logs, and social media interactions.

Simply put, it converts digital communication data into a structured, machine-readable format to provide insights and enable automation.

Comms mining combines artificial intelligence (AI) and natural language processing (NLP) to automate and enhance the analysis of digital communication data.

The Best Solution For Communications Mining

Out of all the options available, one tool stands out as the best – UiPath’s Communications Mining.

UiPath Communications Mining (formerly known as Re:infer) automates the interpretation of communications. This helps businesses understand and automate messages at high speed and scale on any channel.

This solution combines machine learning (ML), natural language processing (NLP) and a no-code workflow designer to automate the analysis of unstructured communication data.

How Does It Mining Work?

Follow the steps below to understand how UiPath Communications Mining works:

• It connects to communication channels such as email, tickets, notes, phone calls, etc.
• Discovers intent and clusters together groups of similar communication themes and concepts.
• Trains through training modes to confidently identify these fields.
• Predicts intent and provides accurate insights.
• Validates by providing full transparency when it comes to performance.
• Analyses all of the predictions for fields with key metadata to provide a wealth of queryable data.
• Automates the entire process. UiPath Robots use the data created to extend automation into service and conversation-based processes.

The Benefits Of UiPath Communications Mining

UiPath Comms Mining simplifies the analysis of communication logs. It helps businesses quickly gain insights from large amounts of data through automation, removing the need for manual review.

Here are some benefits of implementing UiPath communications mining in your business:

• Real-time Monitoring: With Comms mining, you can monitor your business’s communication in real time.
• Increased Efficiency: Employees save time and resources by automating the process of analysing communication data.
• Improved Governance & Control: Comms mining allows you to monitor and control communication data for compliance purposes.
• Better Decision-Making: With insights gained from communication data, you can make informed decisions that positively impact operations and customer satisfaction.
• Better Customer Service: You can identify common issues and improve customer service by analysing customer interactions.
• No code: UiPath Comms Mining is a no-code solution, making it easy for business users to implement and use without the need for technical expertise.
• Scalability: As your business grows, Comms mining can scale with your needs and handle large volumes of data.

Get Insights & Automate Communication in Your Business!

Are you ready to integrate communications mining into your business?

With UiPath’s communication mining solution, you can gain valuable insights and automate processes for better efficiency and decision-making.

Contact us at B2IT today to learn more! We’re here to help you improve your business communication processes and achieve better results.